IF you are using the Job Invoicing feature, you can now add a ‘Next Service’ ‘Next Service’ date.
This triggers a Note to be written against that Debtor account, with a diary date of the 1st of the month of the suggested next service.
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You can see the note we added earlier, and that it hasn’t been actioned (the Action column is blank). We can send this customer an SMS reminder.
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Sending the SMS
Double Click on the Note, this will bring up the Contact Action Note screen. You will see the details of the next service in the first note box.
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Click on Send SMS to bring up the SMS screen.
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The SMS message is a template, which is added to the original service note.
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Don’t get too worried about the formatting, although you can change it if you wish, an SMS is text only so ‘less is more’. |
Once you are happy with the SMS, simply click on ‘Send SMS’. A dialog box will appear confirming the send.
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Click OK, this will take you back to the original note.
Click OK again and you will see that the note has now been actioned.
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SMS Template
You can have as many SMS templates as you like, and select to one that most suits your purpose.
The templates are stored in the CMS, under Page Templates / HTML Pages
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To change a record, click ‘Chg’ and the Update Html Document form will appear.
Remember that an SMS is TEXT only, so it will ignore any formatting you may add.
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